An Examination of Street-Level Bureaucrats’ Discretion and the Moderating Role of Supervisory Support: Evidence from the Field

This study aims to provide a deeper understanding of the relationship between discretion street-level bureaucrats and their willingness implement as well client meaningfulness by testing bureaucrat theory in different context. The effect on may differ due perceived supervisory support. Data from 241 (labor inspectors) Malaysian Ministry Human Resources indicated that significantly influences bureaucrats’ meaningfulness. Critically, moderating role support augmented only positive impact meaningfulness; for example, this is more significant among who perceive high sheds new light notable ensuring enhances implement.